Client Success Consultant - Bookkeeping/Accounting Services Division
**MUST RESIDE IN THE ATLANTA, GA AREA**
(Work from home opportunity but candidate must reside in the Atlanta, GA area)
Client Success Consultant (CSC) - Accounting Services Clients - Full-time
BELAY is a growing and vibrant, Atlanta, GA-based company that offers virtual staffing solutions in the areas of Virtual Assistants, Virtual Bookkeepers, Website Specialists, and Social Media Managers. We are a fast-paced team of high performers that work extremely hard, but also know how to have a great time. Culture is a top priority and our values are lived out daily. The position requirements are listed below.
Job Purpose
The focus of this role is to conduct a successful experience for BELAY clients and contractors for the duration of their engagement across all service lines. Additionally, the Client Success Consultant (CSC) serves as a “coach/consultant” to our clients and contractors, ensuring the most productive and satisfying experience for both parties in the relationship by strategically managing a roster and keeping a results-focused mindset. Seeking a candidate with a finance and/or bookkeeping background who can become a subject matter expert for our bookkeeping engagements (both non-profit and for-profit organizations). Finance and/or bookkeeping experience is required.
As a member of the BELAY Corporate Team, you are expected to participate in phone calls and meetings (virtual and onsite), while serving as an example of the company’s mission: BELAY exists to glorify God by providing solutions that equip our clients with the confidence to climb higher.
Duties and Responsibilities
Represent BELAY in a positive and professional manner
- Exemplify our Core Values and Mission Statement to live out BELAY’s culture each day.
- Be a good steward of our Vision: “Our vision is to help you achieve your vision”.
- Collaborate with and help teammates while maintaining a positive and professional attitude; fostering teamwork.
Client and Contractor Experience - Accounting Services Clients & All Service Lines
- Cast vision for what the Client/Contractor partnership could be long term (assessing the current scope and future opportunities for growth).
- Growth mindset. Invest time, trust, and care in order to strategically enhance and grow the client's business by up-selling additional solutions offered by BELAY.
- Consulting for best practices, efficiency, and strategy recommendations.
- Collaborate with all necessary individuals regarding contract changes.
- Manage crisis situations and escalate when appropriate.
Organization & Follow Through
- Be proficient in using a cloud-based CRM and update daily activity, reporting, and deal status.
- Set schedules and manage time effectively and efficiently.
- Be tech-savvy and proficient in the tools necessary to integrate into BELAY’s remote workplace culture.
Operational Responsibilities
- Collaborate with the BELAY Placement team for all contractor placements.
- Create and foster self-managing engagements through resources and coaching.
- Ensure documentation and communication are current and accurate (SecureSync, Salesforce CRM, etc.).
- Provide insight and recommendations to strategically enhance the overall experience by collaborating with leadership and teams across the organization.
- Conduct quarterly account reviews with Client Relations Manager to proactively identify sales opportunities and areas of improvement and growth.
Qualifications
The Client Success Consultant must demonstrate responsiveness & professionalism, own the details, be organizationally and technologically savvy, and conduct relational & efficiency coaching at all times. Relational, humble, and intuitive people, with virtual experience and client understanding, will thrive in this role.
- BA/BS degree or equivalent work experience.
- Must be driven self-starter, a positive thinker, loyal, and trustworthy.
- Attributes of flexibility, creativity, self-discipline, strong organizational skills, and action-orientation are essential for this role.
- Command presence with strong verbal and written communication skills.
- Team player who is willing and able to “roll-up the shirt sleeves” to get a project done when needed.
- A high degree of autonomy with the capability of working remotely.
Working Conditions
BELAY Corporate, as a virtual company, offers you the ability to work from home full-time. As such, a dedicated and secure workspace, free of distractions is required. Our standard business hours are Monday-Friday. Some roles will require travel.
This role is a full-time, exempt, W-2 role with our company. If you join BELAY, you’ll be joining a top-notch company with a world-class reputation. Expect to have some fun while being highly engaged in your work. Expect to be a valued team player in a thriving, growing organization.
Pay Rate
$60,000 + bonus and commission
Physical Requirements
This position does not have any physical requirements at this time.
DISCLAIMER: We’ve recently seen job postings claiming to be from BELAY that aren’t affiliated with our company. Please be sure to only apply to our positions on https://belaysolutions.com/jobs/ and only reply to emails ending in @belaysolutions.com.