**MUST RESIDE IN THE ATLANTA, GA AREA**      Work at Home Opportunity

Operations Specialist- Business Operations - Full-time 

BELAY is a growing and vibrant, Atlanta, GA-based company that offers virtual staffing solutions in the areas of Virtual Assistants, Virtual Bookkeepers, Website Specialists, and Social Media Managers. We are a fast-paced team of high performers that work extremely hard, but also know how to have a great time. Culture is a top priority and our values are lived out daily. Below are the position requirements.

Job purpose  

The focus of this role is to support the Operations Team in activities related to project management, reporting, acquisition tasks, and communications. 

As a member of the BELAY Corporate Team, you are expected to participate in phone calls and meetings (virtual and onsite), while serving as an example of the company’s mission: BELAY exists to glorify God by providing solutions that equip our clients with the confidence to climb higher.  

 

Duties and responsibilities

Represent BELAY in a positive and professional manner

• Exemplify our Core Values and Mission Statement to live out BELAY’s culture each day. 
• Be a good steward of our Vision: “Our vision is to help you achieve your vision”.
• Collaborate with and help teammates while maintaining a positive and professional attitude; fostering teamwork.

Project Operations & Acquisition Support

• Support the execution and management of company-wide projects by ensuring project management systems are accurate and updated on a daily basis. 
• Leading some projects independently. 
• Support the implementation and kick-off process of all new projects. 
• Provide weekly project updates to stakeholders as they relate to project-related activities.
• Drive the successful outcome of all assigned projects related to acquisitions, from kick-off through completion in alignment with the Director of Business Operations. 
• Assist with assigned project initiatives, while partnering with appropriate team members (executives, leaders, other project managers, etc.) to communicate the status to the proper audience, as determined by the project.
• Work within the various BELAY systems and partner to support potential system impacts. 

Operational Responsibilities

• Oversee and uphold key operational assets, including the BELAY Competitor Database, and Business Operations Ops Guide. 
• Manage quarterly company-wide Operations Guide audit. Meeting with each designated on-time deliverables. 
• Conduct research and produce Competitor Outlook reports.
• Manage competitor database within SFDC.
• Conduct research on company competitors to create and publish quarterly competitor outlook reports.
• Administer monthly client referral payouts, ensure accuracy in the payout process, and generate executive-level reports.
• Manage the company-wide client referral program by developing SOPs, serving as the primary contact, and implementing efficiency improvements and technical solutions.
• Execute the leadership-level quality assurance program by organizing monthly call observations, ensuring processes are up-to-date, producing reports and presentations on findings, and supporting related training efforts.
• Provide support and execution for any Gong-related initiatives.
• Provide support for end-of-month reporting for Business Operations initiatives.
• Oversee annual and quarterly client and contractor surveys: create surveys, manage internal and external communications, and present data findings to stakeholders.
• Conduct quarterly evaluations and enhancements of cross-departmental communication and initiatives to ensure organizational efficiency, productivity, and scalability.
• Own and update the BELAY Program Dashboard, ensuring teams on are track and the latest initiatives are captured. 

Qualifications

You will be working in a fast-paced environment that requires organization and confidence. The Operations Specialist will demonstrate expertise and gratitude in all they do. Additionally, they will demonstrate responsiveness and professionalism, own the details, and be organizationally and technologically savvy.

• BA/BS degree or equivalent work experience. 
• Must be a driven self-starter, a positive thinker, loyal and trustworthy.
• Attributes of flexibility, creativity, self-discipline, strong organizational skills, and action orientation are essential for this role.
• Strong verbal and written communication skills.
• Ability to work on a face-paced team. 
• Strong skillset in Google Suite with a focus on visual creation.  
• Prefer experience with Asana and prior project coordination experience. 
• Team player who is willing and able to “roll-up the shirt sleeves” to get a project done when needed.
• A high degree of autonomy with the capability of working remotely. 

Working conditions

BELAY Corporate, as a virtual company, offers you the ability to work from home full-time. As such, a dedicated and secure work space, free of distractions is required. Our standard business hours are Monday-Friday. Some roles will require travel.

This role is a full-time exempt, W-2 role with our company. BELAY is a top-notch, vibrant company with an award-winning culture. Expect to have some fun while being highly engaged in your work. Expect to be a valued team player in a thriving, growing organization.


 

Salary

The salary range is between $60,000 - $65,000. 

Physical requirements

This position does not have any physical requirements at this time.

 

Direct reports

N/A