Client Success Consultant

Remote

Full Time

Virtual Assistant Services

Mid Level

**MUST RESIDE IN THE ATLANTA, GA AREA** Work at Home Opportunity

Client Success Consultant - Full-time

BELAY is a growing and vibrant, Atlanta, GA-based company that offers virtual staffing solutions in the areas of Virtual Assistants, Marketing Assistants, and Financial Specialists. We are a fast-paced team of high performers that work extremely hard, but also know how to have a great time. Culture is a top priority and our values are lived out daily.

What is a Client Success Consultant? Click here and enjoy!

Below are the position requirements.

Job purpose

The Client Success Consultant (CSC) fosters trusted advisor relationships with clients and contractors to ensure the successful delivery of services that align with client needs and expectations. CSCs maintain client satisfaction through exceptional day-to-day service while identifying opportunities for upselling within existing accounts. The primary objectives are to drive client retention, support revenue growth, and provide strategic consulting.

Duties and responsibilities

As a BELAY Corporate Team member, you will professionally represent the company in all virtual and in-person interactions. You are expected to exemplify our mission, vision, and core values daily, fostering a collaborative and positive team environment.

Client and Contractor Experience

Serve as the liaison between clients, contractors, and internal teams to ensure timely and successful service delivery aligned with client needs.
Communicate, present, and influence effectively and credibly at all organizational levels, including executive and C-suite stakeholders.
Understand clients’ business objectives, challenges, and priorities to provide strategic guidance and support.
Envision the long-term potential of client/contractor relationships by consistently adding value through a deep understanding of client needs and expectations.
Demonstrate a growth mindset by investing time, trust, and care to strategically enhance and expand clients’ businesses through upselling BELAY solutions.
Provide consulting on best practices, tips, and efficiency strategies to optimize virtual engagements, supporting leaders in their roles.
Develop action plans with clients and contractors, track implementation, and follow up to ensure an exceptional experience.
Maintain current job knowledge through ongoing education, professional reading, networking, and participation in industry organizations.
Collaborate with relevant parties to ensure smooth transitions regarding contract modifications and terminations.
Manage conflict with effective problem solving and strong emotional intelligence.

Organization & Follow-Through

Maintain proficiency and ensure timely updates in cloud-based CRM systems, ensuring daily activity, reporting, and deal status are current in real-time.
Effectively manage schedules and prioritize time to maximize productivity.
Demonstrate proficiency with technology and tools essential for integration into BELAY’s remote work environment.
Respond to internal chatter, slacks, and emails the same day received.

Operational Responsibilities

Thoughtfully match contractors with clients to foster successful, long-term relationships.
Ensure that documentation and communication are accurate, detailed, and up-to-date across all platforms, including Google Workspace and CRM.
Collaborate with leadership and cross-functional teams to provide insights and recommendations that enhance the overall client and contractor experience.
Conduct routine account reviews with the Client Relations Manager to proactively identify sales opportunities, areas for growth, and areas for improvement.

Qualifications

This role requires a motivated and trustworthy self-starter with strong communication and technological skills who thrives both independently and on a team. Our ideal corporate team member is flexible, creative, well-organized, and ready to roll up their sleeves to get the job done!

Bachelor’s degree or equivalent work experience
Strong verbal and written communication skills with a confident presence
Responsiveness and professionalism that build instant credibility and respect
Driven, relational, and intuitive with experience in client-facing roles
Able to apply sound judgment to plan and achieve goals while managing multiple tasks
Comfortable using video and phone calls as primary communication methods to build rapport and connection

Working conditions

BELAY Corporate offers full-time remote work, requiring a dedicated, distraction-free home office for standard Monday-Friday business hours, with occasional travel for some roles. As a full-time/part-time, exempt/non-exempt W-2 employee, you'll join a vibrant, award-winning company culture where you're a valued, engaged team player in a thriving organization.

Physical requirements

This position does not have any physical requirements at this time.

Salary Range

$60,000 base + bonus and commission

DISCLAIMER: We’ve recently seen job postings claiming to be from BELAY that aren’t affiliated with our company. Please be sure to only apply to our positions on https://belaysolutions.com/jobs/ and only reply to emails ending in @belaysolutions.com.

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BELAY - Corporate

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Client Success Consultant

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